Q: What do the levels of EACH stylist mean?

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A: Every Service Provider at Genesis works on a Level System. The level system accomplishes two main goals. The first is to provide a career path of growth and achievement for our team. So as your stylist reaches more goals, she is promoted to a higher level. The second is to provide you with several options for your various service needs and beauty budget. You can choose the level that best fits your needs and budget! The training our team receives is aggressive, consistent, innovative, and in-depth. It starts from the moment they are hired and continues through their entire career with us. You are in great hands no matter which Genesis Girl you see!

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Q: What is the Genesis Consultation Policy?

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A: Genesis requires an in person consultation with every New Guest Color, Speciality Color (like if you're doing something really fun and unique with vivid colors),  New Extension Guest, and New Curly Guest. 

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Q: What can i expect at my Color Consultation?

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A: You and your stylist will create a plan to achieve your hair goals together. This ensures you and your stylist are in agreement and understand each other. We will discuss your beauty budget, hair goals, service timing, look at inspiration pictures and answer all of your questions. Your stylist may also want to do a test strand depending on your hair condition/ history. We’ll send you home with a hair prep kit customized just for you!

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Q: What does a Curly Consultation look like?

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A: You will experience a thorough consultation where we analyze your texture, curl patterns and talk about length and your desires. We’ll send you home with a hair prep kit customized just for you!

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Q: What happens during an Extension Consultation?

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A: We will answer all of your extension questions and create a plan for you based off of the current condition of your hair! Your stylist will color match you, then you’ll choose your extension type: Tape-In, K-Tip, I-Tip, Volume-Weft or Hand Tied Weft, then choose length: 14”, 16”, 18”, 20”, 22”, & 24” or Custom!

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Q: what are my extension options based on budget?

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A: Do you want to invest $500 or less (approx.) – That option would be Clips ins

 

Do you want to invest $700-$1,000 (approx.) – That option would add thickness & NO length.

 

Do you want to invest $1,200 – $2,500 (approx.) – That option would add thickness and length.

 

Your stylist will book your color/ extension service appointment during the consultation!

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Q: do I have to place my card on file?

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A: Yes! ALL Genesis Guests must place their card on file to schedule future appointments. 

It will not be charged unless the appointment is canceled within 24 hours of the scheduled appointment.

For Online Reservations (new and current clients): you must pay 50% of cost of service to complete your booking.​

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Q: What is the genesis Cancellation policy?

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A: We require 24 hours notice on any rescheduling or cancellation. Any rescheduling or cancellation within the 24 hour window will result in a 50% charge of the services using the card on file. 

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Q: What is your Redo Policy?

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A: Our goal is to always keep our customers happy and pleased with our services. If for any reason you are not in love with your services we want to fix the issue! On the off chance that you are not happy, please contact us within 7 days of your appointment so we can make it right at no additional cost to you!

 

 

Q: What happens if i miss my appointment?

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A-  No Show, we are sad you missed your appointment . . . since your stylist is unable to fill that spot, we will charge you 50% of the services.

 

No-show, the second time; we miss you! And our stylists have been waiting . . . 100% of the services will be due.

 

The first cancellation with less than 24 hours notice, no worries . . . things happen. It’s on us! Any cancellation after that follows the No-Show rules above.

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Q: Do you have a Loyalty Program?

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A: Yes! Every dollar you spend turns into a loyalty point! ($1 = 1 pt) Every 250 points gives you 5 dollars off your retail item!

*not including try me sizes, applies to one retail item at a time that is at least $20