Frequently Asked Questions
Q: What do the levels of EACH stylist mean?
A: Every Service Provider at Genesis works on a Level System. The level system accomplishes two main goals. The first is to provide a career path of growth and achievement for our team. So as your stylist reaches more goals, she is promoted to a higher level. The second is to provide you with several options for your various service needs and beauty budget. You can choose the level that best fits your needs and budget! The training our team receives is aggressive, consistent, innovative, and in-depth. It starts from the moment they are hired and continues through their entire career with us. You are in great hands no matter which Genesis Girl you see!
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Q: do you require Deposits for appointments?
A: This depends! ALL NEW CLIENTS and some of our services including speciality color, lightening and/or texture services, require more time to reach your goal! For those services, we require a deposit before reserving your appointment. This will go towards your service appointment total, so you just pay the remainder the day of. During Thanksgiving and Christmas we do require deposits of all guests, due to to a higher volume of cancellations during the holiday season. This is only to protect the stylists time, and we do apply our this policy to every Genesis guest! Get the details below!
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Specialty Service or New Color Client
Level 1 $100, L2-3 $150, L4 & up $200.
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Luxury or Signature Haircut (new clients only)
$25.
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Online Reservations (new and current clients)
If you reserve online you must pay 50% of cost of service to complete your booking.
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Q: What is the Genesis Consultation Policy?
A: Genesis requires an in person consultation with every New Client Color, Speciality Color (if you're doing something really fun and unique with vivid colors), New Extension Guest, and New Curly Client.
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Q: What can i expect at my Color Consultation?
A: You and your stylist will create a plan to achieve your hair goals together. This ensures you and your stylist are in agreement and understand each other. We will discuss your beauty budget, hair goals, service timing, look at inspiration pictures and answer all of your questions. Your stylist may also want to do a test strand depending on your hair condition/ history. A New Color Client consultation requires a $28 fee. We’ll send you home with a hair prep kit customized just for you!
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Q: What happens during an Extension Consultation?
A: We will answer all of your extension questions and create a plan for you based off of the current condition of your hair! Your stylist will color match you, then you’ll choose your extension type: Tape-In, K-Tip, I-Tip, Volume-Weft or Hand Tied Weft, then choose length: 14”, 16”, 18”, 20”, 22”, & 24” or Custom!
A New Client Extension Consultation requires a non refundable $50 fee. This fee will go towards your extension install appointment and varies depending on your stylist. After your first install, Genesis will send you home with a full size Redken or Pureology shampoo & conditioner!
Each time you purchase new hair (after your initial install), Genesis will send you home with a full size shampoo & conditioner (Redken or Pureology) as long as your services equal to $600 or more!
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Q: what are my extension options based on budget?
A: Do you want to invest $500 or less (approx.) – That option would be Clips ins
Do you want to invest $700-$1,000 (approx.) – That option would add thickness & NO length.
Do you want to invest $1,200 – $2,500 (approx.) – That option would add thickness and length.
Your stylist will book your color/ extension service appointment during the consultation!
Pay for your consultation fast using Venmo! Find us Here.
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Q: What does a Curly Consultation look like?
A: You will experience a thorough consultation where we analyze your texture, curl patterns and talk about length and your desires. A Curly Client consultation requires a $28 fee. We’ll send you home with a hair prep kit customized just for you!
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Q: What is the genesis Cancellation policy?
A: We require 24 hours notice on any rescheduling or cancellation. Any rescheduling or cancellation within the 24 hour window will result in forfeiture of deposit.
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Q: What is your Redo Policy?
A: Our goal is to always keep our customers happy and pleased with our services. If for any reason you are not in love with your services we want to fix the issue! On the off chance that you are not happy, please contact us within 7 days of your appointment so we can make it right at no additional cost to you!
Q: What happens if i miss my appointment?
A: 1st time: It's on us! No worries...we all get busy and forget.
2nd time: We get it, things come up...although we hate that you missed your appointment, our stylists' time is valuable. We won't be able to reserve future appointments for you, but we will gladly accommodate you on the day you need your service!
Q: Do you have a Loyalty Program?
A: Yes! Every dollar you spend turns into a loyalty point! ($1 = 1 pt) Every 250 points gives you 5 dollars off your retail item!
*not including try me sizes, applies to one retail item at a time that is at least $20